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Is Good Churn Truly Better for Customer Success?

24, Dec 2023 5 minutes

Customer Fallout

Effective Strategies to Manage Fallouts with Unfit Customers

14, Dec 2023 5 minutes

Deal with Unfit Customers

How to Identify, Deal and Prevent Unfit Customers? - Quick Snapshot

7, Nov 2023 4 minutes

Customer Personas

The Power of Customer Personas in Customer Success

13, Oct 2023 5 minutes

G20 Summit - Sherpas

Key Takeaways for Customer Success Managers from G20 Sherpas

23, Sep 2023 6 minutes

Success Playbooks for Customer success operations

Customer Success Playbooks: A Comprehensive Guide for Success Operations

10, Sep 2023 5 minutes

Customer Success for Startups

Startups: Navigating the Path of Customer Success

14, Aug 2023 7 minutes

Exec Level Stakeholders

Data Fluency: A Key Skill for CSMs to Engage with Executive-Level Stakeholders

27, Jul 2023 5 minutes

Unfit Customers

Indepth Understanding: Types of Unfit Customers

3, Jul 2023 3 minutes

Time Perceptions to consider When Responding to Customers

18, Jun 2023 2 minutes

Strategic Proactive Reactive

Reactive, Proactive, and Strategic Approaches to Customer Success

11, May 2023 4 minutes

Loss Making and no-profit customers

The Contrast between Loss Making and No Profit Making Customers

1, Mar 2023 5 minutes

Customer Stakeholder Mapping

Customer Stakeholder Mapping - Vital tool for Customer Success Managers

9, Jan 2023 6 minutes

Boost Customer Engagement and Loyalty with Gamification Strategies

26, Dec 2022 5 minutes

How Technical Expertise Enhances a CSM's Impact in SaaS?

11, Nov 2022 3 minutes

Different Types of Empathy and How They Drive Customer Success

17, Aug 2022 5 minutes

Relentless Success Mindset for Customer Success Managers

9, Jul 2022 3 minutes

Difficult Customers

Mastering the Art of Managing Difficult Customers

2, Jul 2022 7 minutes

Customer Success

Unveiling the Indispensability of a Customer Success Manager

27, Jun 2022 4 minutes

Stay Resilient When Dealing with Difficult Customers

19, Jun 2022 5 minutes

Gainsight Certifications

Gainsight's Customer Success Manager Certifications

2, May 2022 5 minutes

Empathy driven customer engagement

21, Mar 2022 3 minutes

Show Gratitude to Cultivate Customer's Mindset

11, Feb 2022 4 minutes

Customer Engagement

Decode Albert Mehrabian’s 7-38-55% rule for Customer Engagement

28, Aug 2021 2 minutes

Compassionate Conflict Resolution to win Customers

15, Aug 2021 5 minutes

Benefit of doubt

Why do customers deserve the benefit of doubt?

3, Aug 2021 3 minutes

Cloudflare and Drupal 9

Cloudflare integration with Drupal 9

1, Aug 2021 3 minutes

Customer Escalation - Sense, Feel, and Revive

18, Jul 2021 3 minutes

Customer Onboarding

Customer Onboarding - What, Why and How?

4, Jul 2021 5 minutes

Pralhad - First Drupal 9 Grandmaster from India

First Drupal 9 Grandmaster from India

28, Apr 2021 1 minute

Product Maturity

Product Maturity, Adoption and CSM Engagement

6, Apr 2021 3 minutes

Quantic School of Business and Technology

MBA from Quantic School of Business & Technology

25, Mar 2021 1 minute

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Content Note

The views and opinions expressed in this blog are entirely my own and do not reflect those of any current or past employers I have worked for. Any scenarios, examples, or case studies mentioned are purely fictional and are intended solely for illustrative and knowledge purposes.

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