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Resistance to change

Navigating the Tides of Customer's Resistance to Change

7, Sep 2024 4 minutes

Customer is always right

The true essence of "The Customer Is Always Right" Customer Adage

1, Sep 2024 3 minutes

Empathetic Pricing and Flexible Contracts

Empathetic Pricing and Flexible Contracts: Key to Higher Customer LTV

30, Aug 2024 4 minutes

Data Onboarding

Data Onboarding: Elevating the Customer Experience to New Heights

19, Aug 2024 5 minutes

The Clarity Pause

The Clarity Pause: A Strategy for Better Decision-Making

11, Aug 2024 7 minutes

Hidden Chaos of Churn for the customers

9, Aug 2024 5 minutes

Step Up Customer Meetings to Strategic Conversations

23, Jul 2024 3 minutes

Good intentions not enough for exceptional Customer Experience

Manage the Power Shift in Customer Teams: A CSM’s Guide

21, Jul 2024 4 minutes

Power of Goal Gradient Effect to Elevate Customer Success

Power of Goal Gradient Effect to Elevate Customer Success

15, Jul 2024 6 minutes

Digital Body Language

Essential Digital Body Language Cues for Customer Success

9, Jul 2024 3 minutes

Balancing empathy, fairness, and professionalism to handle customer scenarios

3, Jul 2024 5 minutes

Low touch customers

How CSMs can turn low-touch relationships into highly effective partnerships?

28, Jun 2024 3 minutes

Subscription based pricing

Eliminating Grey Areas in Subscription-Based Pricing Renewals

19, Jun 2024 5 minutes

Thinking Beyond the Obvious

Thinking Beyond the Obvious: Strategy to Unlock Creative Problem-Solving

14, Jun 2024 5 minutes

Emotional Intelligence

Harnessing Emotional Intelligence for Customer Success

3, Jun 2024 4 minutes

Emotional Intelligence

Mastering the Dual Customer Mindset for Customer Success Managers

24, May 2024 7 minutes

Industry Gravity

Breaking the Shackles of Industry Gravity for Customer Success

12, May 2024 4 minutes

Influencers from Customer Stakeholders

Discovering Hidden Influencers Among Customer Stakeholders

5, May 2024 7 minutes

Comprehensive customer data

Why Comprehensive Data Fuels Customer Success Excellence?

28, Apr 2024 4 minutes

Why Hyper Growth Customers are Prone to Churn in SaaS Business?

21, Apr 2024 6 minutes

Customer's decision making velocity

How to Accelerate Customer's Decision-Making Velocity?

14, Apr 2024 5 minutes

Recast the Problems

Recast the Problem to Uncover New Solutions for Customers

3, Apr 2024 4 minutes

Strategic Advisor

How a CSM Can Transform into a Strategic Advisor for Customers?

23, Mar 2024 4 minutes

Key playbooks commonly used in Customer Success

19, Mar 2024 3 minutes

The Power of Data & Analytics to Understand & Predict Churn

12, Mar 2024 5 minutes

Unveiling the Unarticulated Needs of Customers

Unveiling the Unarticulated Needs of Customers

4, Mar 2024 3 minutes

CSM's onsite Visits

Importance of CSM's Onsite visits to Enterprise Customers

23, Feb 2024 5 minutes

CSM and AE Alignment

Uniting CSMs and AEs for Unprecedented Success

15, Feb 2024 6 minutes

Most Essential Play Books for Successful Customer Success

3, Feb 2024 5 minutes

Developer Experience

Key Developer Velocity Indicators for Enhanced Developer Experience

22, Jan 2024 3 minutes

Dont control customers

Can we Control customers by not controlling them?

15, Jan 2024 5 minutes

Customer Success Metrics

Driving Growth and Retention through Customer Education

5, Jan 2024 7 minutes

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Content Note

The views and opinions expressed in this blog are entirely my own and do not reflect those of any current or past employers I have worked for. Any scenarios, examples, or case studies mentioned are purely fictional and are intended solely for illustrative and knowledge purposes.

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