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Empowering Customer Success

About Me

Pralhad Sonar

I was born and brought up in the beautiful city of Pune - INDIA.

I have been working in IT for the last incredible 16+ years with a focus on Open Source Technologies and SAAS-PASS-based Cloud platforms. My stint with Web Technologies, Drupal CMS, and its Cloud ecosystem helmed my growth across the roles - individual Developer, Tech Lead, Architect, Practice Lead to frontline customer-facing engagement roles.  This also gave me an onsite work experience for clients in the USA, UK, Switzerland, and Bulgaria. 


As a Customer Success Practitioner, I add value to strengthen the tribological ecosystem of Service Providers, Customers, and Implementation partners. I contribute a large portion of efforts in post-sales hand-offs, client onboarding, product adoptions, and engagement management through managing expectations, negotiation, and escalations.

Continous learning

Qualification

MBA - Corporate Strategy

Master In Business Administration
Quantic School of Business & Technology | Chicago | USA

MCM - Information Systems

Master in Computer Management
University of Pune | Pune | INDIA

PGDCA - Software Applications

Post Graduate Diploma In Computer Applications
University of Pune | Pune | INDIA

Exposure

Experience

16+ Years of total IT Experience
99%
7+ years in Customer Success
60%
9+ years in Solution Architecture
80%
10+ years in SASS & PASS
85%
8+ Years in Cloud Technologies
70%
13+ years in ECM and Drupal
90%
Customer Success Manager - Level 1, 2, 3, 4, 5

5x Success Hacker Certifications

Industry-recognized and accredited credentials focused specifically on the role of the Customer Success Manager.

Customer Success Leader - Level 1, 2, 3

3x Gainsight Certification

I am a Gainsight certified Customer Success Leader and have completed Level I , Level II and Level III certifications for Customer Success. 

Drupal 9 & 8 Grandmaster

14x Drupal Certification

I have 14 Acquia certifications including Drupal 9 and Drupal 8 Grandmasters.

I am also done with the Acquia platform certifications such as Cloud Pro, ACSF Pro, SiteStudio Pro.